Delivery and Returns
We aim to offer a quick and simple order and delivery process!
If we receive your order Monday – Friday before 12pm (GMT), we aim to process your order and dispatch your items on the same day – this may, however, vary during busy periods but we will aim to get your order out within 48 hours of receiving payment.
For UK deliveries we use Royal Mail as standard, orders of £30 or more are sent ‘Signed For’. Following order confirmation please allow 3 -5 working days to receive your delivery.
** Please note for Seconds and Samples Sale Orders - Orders of £35 or more are sent 'Signed For'. **
We use Royal Mail ‘Signed For’ International for our all international deliveries – this can take 10 – 14 working days depending on where the items are being sent to, but if your order hasn’t arrived within the 14 working day window you can drop us an email, and we’ll investigate!
For UK orders we have a set price of £2.99 per order, no matter how many Neckerchews, Comfortchews, Cheeky Blankets, Chewy friends or Muslin Collection products you order, as long as they are processed in a single transaction and going to a single address in the UK mainland. Cheeky Gift Boxes have a delivery charge of £4.95 to UK Addresses, per each box. To order more than one Cheeky Gift Box in a single transaction please contact us.
For the EU and the rest of the World please see the chart below (these rates are payable in GBP, EUR or USD).
|Republic of Ireland & Europe||US & Canada||Australia & New Zealand||Rest of World|
|1 Neckerchew / Comfortchew||£3.00 / €4.00 / $5.00||£4.50 / €5.50 / $7.00||£3.50 / €4.50 / $6.00||£3.50 / €4.50 / $6.00|
|2 - 3 Neckerchews / Comfortchews / Chew Pack / Multipack||£3.50 / €4.50 / $6.00||£4.50 / €5.50 / $7.00||£4.70 / €6.00 / $8.00||£4.50 / €5.50 / $7.50|
|4 - 6 Neckerchews / Comfortchews||£4.95 / €6.00 / $8.00||£4.50 / €5.50 / $7.00||£7.55 / €9.00 / $12.00||£9.90 / €9.00 / $12.00|
|7+ Neckerchews / Comfortchews||£6.40 / €8.00 / $11.00||£4.50 / €5.50 / $7.00||£10.40 / €13.00 / $17.00||£50.00 / €57.00 / $61.00|
|Chewy||£8.00 / €10.50 / $11.50||£8.50 / €11.00 / $12.50||£9.00 / €12.00 / $13.00||£9.00 / €12.00 / $13.00|
|Chewy + other products (less than 7)||£9.99 / €13.00 / $15.00||£12.00 / €15.50 / $17.00||£13.50 / €17.50 / $19.50||£13.50 / €17.50 / $19.50|
|Cheeky Blanket||£15.00 / €17.00 / $20.00||£20.00 / €23.00 / $27.00||£20.00/ €23.00 / $27.00||£30.00 / €34.00 / $40.00|
|Cheeky Blanket + other products (less than 7)||£15.00 / €17.00 / $20.00||£20.00 / €23.00 / $27.00||£20.00 / €23.00 / $27.00||£50.00 / €57.00 / $61.00|
|Cheeky Gift Boxes||£15.00 / €18.00 / $20.00||£25.00 / €30.00 / $35.00||£35.00 / €40.00 / $50.00||£35.00 / €40.00 / $50.00|
If you require an alternative delivery option (I.e. faster courier delivery) please contact us by email (firstname.lastname@example.org) and we will arrange this with you, but please be aware that you will be liable for any additional cost for these premium services.
If you are not happy with your purchase, please email us at email@example.com to advise of the wish to return and explain any problem or feedback you have. We can then agree either a refund or an exchange. If you are returning any of your products, you must do so in its original packaging and in its original unused condition, within 14 days to:
Cheeky Chompers Ltd
Midlothian Innovation Centre
Upon receipt we will refund the price of the item/order to your original card details or exchange it for another design depending on your instructions.
Please note that we are unable to reimburse the cost of the returns postage.
Any feedback you can give us is always appreciated.
This return policy does not affect your statutory rights.
Cancelling an order
You have up to 7 days to cancel your order (as set out in Distance Selling Regulations). To cancel your order, please email firstname.lastname@example.org. If however your order has already been dispatched, you will need to follow the above returns policy.
We hope you love your new purchase!