Cheeky Chompers

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Terms

Privacy Policy (May 2018)

Cheeky Chompers are committed to protecting your privacy. Our Privacy Policy relates to our website, use of emails for marketing purposes and any other ways we collect information. It covers how we process any personal information you provide to us, as well as how we're committed to keeping it safe and managing it in line with the General Data Protection Regulation (GDPR).

What we collect
The type of information we will collect about you includes name and email address. We do not collect your credit/debit card details. If you use a credit card to purchase from us the credit card details are handled separately by a payment partner such as Paypal and SagePay. Additional details such as location, preferences and interests may also be collected.

What we do with the information we gather
Cheeky Chompers collect and process information about you to:
- Contractually, process your order and contact you regarding your order should this be necessary, for example for queries or complaints. Without this we would be unable to deliver your order or contact you should there be any processing or delivery issues.
- Contact you regarding news, products and promotions by email where you are a customer, or have given permission, no more than twice a month.

Disclosure to third parties
Cheeky Chompers will not share your information with any third parties for marketing purposes, nor any other reasons unless we are required to do so by law. Where any third party processors have access to your data on our behalf (e.g. an email platform, such as MailChimp), these comply with GDPR legislation.
Data is transferred to outside the EEA through our use of MailChimp software for direct marketing. This does not affect your rights as MailChimp holds certification for the both the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield, meeting GDPR standards.

Data in Marketing
Cheeky Chompers will use your data for marketing purposes where you are a customer or consent has been given. You can opt out of receiving these communications at any time by selecting the unsubscribe link within any of our email campaigns. You can also opt out by sending us an email to info@cheekychompers.com with your details and we will process this for you. We will keep your data for three years unless you have bought from us again, and will then ask if you still want to keep hearing from us.

Your Personal Information
Cheeky Chompers will endeavour to keep your information accurate and up-to-date. If your personal details change, you can inform us by sending an email to info@cheekychompers.com. You may request a copy of the personal details we hold on you by emailing or writing to us. Other than where we have a legal obligation to retain it, you may also exercise your right to have your data deleted by emailing or writing to us at the Midlothian Innovation Centre, Roslin, EH25 9RE.

If you have any concerns about how we are processing your data, you can email us at info@cheekychompers.com and we will respond to your complaint. If your concern is still not resolved, you have the right to report a complaint to the Information Commissioner’s Office.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

Links to other websites

On occasion, our website may contain links to other websites we feel may be of interest to you. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you view or provide whilst visiting such sites and such sites are not governed by this privacy statement.

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

The following are the cookies currently running on our website:

Google Analytics – this logs the time that you’re on our site and what you look at and we use it so we can make our site better, including adding more relevant content and making it easier to use. It’s there for you as much as we use it for ourselves.

YouTube.com – this is used to show YouTube videos and track where a video has been played. If this cookie can’t run, there’s no way to watch videos on our website.

Paypal – this is used to make your payment. Please refer to Paypal site for more information on their cookie policy.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Terms and Conditions of Use for Cheeky Chompers website

Through using this site, you are agreeing to the following terms and conditions of use, which together with our privacy policy, govern Cheeky Chompers Ltd’s relationship with you in relation to this website.

Cheeky Chompers Ltd or ‘us’ or ‘we’ refers to the owners of the website whose registered office is 2 Pentland Gardens, Edinburgh, EH10 6NW. Our Company Registration number is SC430217, registered in the UK. Our VAT number is 152 7105 35.

The term ‘you’ refers to the user or viewer of our website.

Cheeky Chompers Ltd have created the award winning chewable dribble bib, Neckerchew! Our aim is to provide innovative teething solutions for babies. Prices for all products are stated on this website - please note our Neckerchew is exempt from VAT.

If you need to contact us, please email us on info@cheekychompers.com

If you are visually impaired or have any other disability which prevents you using our site, please email us with a contact number and we will arrange to call you to give you information and / or take an order by phone.

Cheeky Chompers Ltd do not accept any liability that may arise from using or downloading information from the website.

Placing an order & payment:

Placing an order on our website is fast and simple!

All prices are clearly displayed on the website. Please select your chosen items by stating the quantity of each item required. Once you have selected the amounts you would like of each design and are happy with your order, continue through to payment. Payment is taken through Paypal and you will be redirected to their secure website to make payment. You do not need to have a Paypal account to make payment and they accept a wide range of credit or debit cards. Please refer to Paypal’s terms and conditions for additional information. Once you have made payment you cannot add anything additionally to the same order. The name and address details that you supply during the payment process, is where the goods will be delivered to. For alternative delivery options, please see below.

In the unlikely event that your selection is out of stock, we will contact you as soon as your order is being processed to advise you and offer a full refund or exchange.

We have the right to increase our prices at any time.

Our promise to you:

We hope you will love your products as much as we do and we would love to hear any feedback you have. We manufacture and design our products in the UK and have spent a lot of time and effort ensuring we select the best materials and methods of production to ensure each product is manufactured to the highest possible quality and standard. Each product is hand made and inevitably some variations may occur due to natural defects. If you are not completely satisfied with your products, please let us know immediately and we will reply to your feedback, ensuring we comply with the guidelines stated in your legal rights.

We have included care label instructions on every product and advise you follow these to get the best from your product. We cannot accept any problems which arise with your product after failure to comply with these instructions. Cheeky Chompers Limited will not be liable for anything more than the purchase price of the item in question.

Intellectual property:

UK & International Patents pending: GB1314360.7; PCT/GB/2013/000340
European Community Registered Design No. 002169300-001

NECKERCHEW, COMFORTCHEW, CHEEKY CHOMPERS, CHEWY, CHEEKY BLANKET and ‘Hippo’ logo are trademarks or registered trademarks of Cheeky Chompers Ltd.

Content:

We aim to be vigilant and regularly check all content posted by third parties on our social media channels to ensure that there is nothing that could cause offence. Anything that could cause offence will be removed immediately once detected. However we are not responsible for the words and comments supplied by others.

© Cheeky Chompers. Terms & Conditions.