Terms

Terms and Conditions of Use for Cheeky Chompers website

Through using this site, you are agreeing to the following terms and conditions of use, which together with our privacy policy, govern Cheeky Chompers Ltd’s relationship with you in relation to this website.

Cheeky Chompers Ltd or ‘us’ or ‘we’ refers to the owners of the website whose registered office is 2 Pentland Gardens, Edinburgh, EH10 6NW. Our Company Registration number is SC430217, registered in the UK. Our VAT number is 152 7105 35.

The term ‘you’ refers to the user or viewer of our website.

Cheeky Chompers Ltd have created the award winning chewable dribble bib, Neckerchew! Our aim is to provide innovative teething solutions for babies. Prices for all products are stated on this website - please note our Neckerchew is exempt from VAT.

If you need to contact us, please email us on info@cheekychompers.com

If you are visually impaired or have any other disability which prevents you using our site, please email us with a contact number and we will arrange to call you to give you information and / or take an order by phone.

Cheeky Chompers Ltd do not accept any liability that may arise from using or downloading information from the website.

Placing an order & payment:

Placing an order on our website is fast and simple!

All prices are clearly displayed on the website. Please select your chosen items by stating the quantity of each item required. Once you have selected the amounts you would like of each design and are happy with your order, continue through to payment. Payment is taken through Paypal and you will be redirected to their secure website to make payment. You do not need to have a Paypal account to make payment and they accept a wide range of credit or debit cards. Please refer to Paypal’s terms and conditions for additional information. Once you have made payment you cannot add anything additionally to the same order. The name and address details that you supply during the payment process, is where the goods will be delivered to. For alternative delivery options, please see below.

In the unlikely event that your selection is out of stock, we will contact you as soon as your order is being processed to advise you and offer a full refund or exchange.

We have the right to increase our prices at any time.

Delivery:

We aim to offer a quick and simple order and delivery process!

If we receive your order Monday – Friday before 12pm (GMT), we aim to process your order and dispatch your items on the same day – this may, however, vary during busy periods but we will aim to get your order out within 48 hours of receiving payment.

We use Royal Mail First Class ‘Signed For’ for all our UK deliveries so please allow 3 -5 working days to receive your order once you have received your order confirmation.

We use Royal Mail ‘Signed For’ International for our all international deliveries – this can take 10 – 14 working days depending on where the items are being sent to, but if your order hasn’t arrived within the 14 working day window you can drop us an email, and we’ll investigate!

For UK orders we have a set price of £2.99 per order, no matter how many Neckerchews, Comfortchews, Cheeky Blankets or Chewy friends you order, as long as they are processed in a single transaction and going to a single address in the UK mainland.

For the EU and the rest of the World please see the chart on our delivery pages.

Returns:

If you are not happy with your purchase, please email us at info@cheekychompers.com to advise of the wish to return and explain any problem or feedback you have. We can then agree either a refund or an exchange. If you are returning any of your products, you must do so in its original packaging and in its original unused condition, within 14 days to:

Cheeky Chompers Ltd
Midlothian Innovation Centre
Roslin
EH25 9RE

Upon receipt we will refund the price of the item/order to your original card details or exchange it for another design depending on your instructions.

Please note that we are unable to reimburse the cost of the returns postage.

Any feedback you can give us is always appreciated.

This return policy does not affect your statutory rights.

Cancelling an order:

You have up to 7 days to cancel your order (as set out in Distance Selling Regulations). To cancel your order, please email info@cheekychompers.com . If however your order has already been dispatched, you will need to follow the above returns policy.

Intellectual property:

UK & International Patents pending: GB1314360.7; PCT/GB/2013/000340

European Community Registered Design No. 002169300-001

NECKERCHEW, COMFORTCHEW, CHEEKY CHOMPERS, CHEWY, CHEEKY BLANKET and ‘Hippo’ logo are trademarks or registered trademarks of Cheeky Chompers Ltd.

Content:

We aim to be vigilant and regularly check all content posted by third parties on our social media channels to ensure that there is nothing that could cause offence. Anything that could cause offence will be removed immediately once detected. However we are not responsible for the words and comments supplied by others.

Our promise to you:

We hope you will love your products as much as we do and we would love to hear any feedback you have. We manufacture and design our products in the UK and have spent a lot of time and effort ensuring we select the best materials and methods of production to ensure each product is manufactured to the highest possible quality and standard. Each product is hand made and inevitably some variations may occur due to natural defects. If you are not completely satisfied with your products, please let us know immediately and we will reply to your feedback, ensuring we comply with the guidelines stated in your legal rights.

We have included care label instructions on every product and advise you follow these to get the best from your product. We cannot accept any problems which arise with your product after failure to comply with these instructions. Cheeky Chompers Limited will not be liable for anything more than the purchase price of the item in question.

Privacy Policy

All personal information collected is provided by you through order processing or completion of enquiry forms or entry to our competitions. The type of information collected would include such information as name, address, email address and phone number for example. We will never share this information with third parties unless legally obliged to do so. In addition to processing your order, we may use this information to send you occasional updates about our products or to help us develop the site or the product to be more useful to you. If you wish to opt out of any information being sent please contact us at

info@cheekychompers.com 

Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

Links to other websites:

On occasion, our website may contain links to other websites we feel may be of interest to you. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you view or provide whilst visiting such sites and such sites are not governed by this privacy statement.

How we use cookies - A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

The following are the cookies currently running on our website:

Google Analytics – this logs the time that you’re on our site and what you look at and we use it so we can make our site better, including adding more relevant content and making it easier to use. It’s there for you as much as we use it for ourselves.

YouTube.com – this is used to show YouTube videos and track where a video has been played. If this cookie can’t run, there’s no way to watch videos on our website

Paypal – this is used to make your payment.Please refer to Paypal site for more information on their cookie policy

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

What about the EU Cookie Law and Cheeky Chompers Ltd? As we’re not using any third party cookies to serve up behavioural ads that would take you elsewhere, we don’t believe we should be showing a pop up to ask if you accept our use of cookies.

© Cheeky Chompers. Terms & Conditions.

Close

Cookies

Our cookies just enhance browsing, they never store important information about you.